On our product pages click "add to cart" to add items to your shopping cart. When you are ready to pay, navigate to the cart page to enter your shipping and payment info. When payment is received you will receive an order notification to confirm your order and delivery times. 

• If you have an offer code (i.e 20OFF) please enter this on the checkout page to activate your discount.

• If there is a deal running on our website (I.e Buy 2, Get 1 Free) this is automatically applied at checkout. Please add items to your cart and when you checkout the discount will be automatically applied to your order. 

When an order is placed through our website a notification is sent to our partner print studio for immediate production - cancellations can be made, although they are not guaranteed, we request that you please tap here or email us at customercare@weloveprints.co.uk to request a cancellation ASAP. Please read our refund policy for more information. 

Although we cannot guarantee a change in delivery address we may be able to do so if you contact us immediately after placing your order. Please tap here or email us at customercare@weloveprints.co.uk with your full name and order number to request a change. We Love Prints are not liable for lost orders due to incorrect information provided.

Our prints are made to order with the following lead times:

Unframed prints: Please allow up to 4 working days before dispatch.
Framed prints: Please allow up to 6 working days before dispatch.
Canvas prints: Please allow up to 10 working days before dispatch.

Once completed they are delivered within the following delivery windows:

Unframed prints are sent using a tracked courier service, 1-3 working days. 
Framed prints are sent using a tracked courier service, 1-2 working days.
Canvas prints are sent using a tracked courier service, 1-2 working days.

- A5 + A4 prints are sent flat in study cardboard envelopes. 

- A3 prints and larger are sent rolled in sturdy postal tubes.

- Framed prints are send in sustainable protective packaging within a cardboard box.

- Canvas prints are wrapped in bubble and sent in sustainable protective packaging within a cardboard box.

Apologies! Please tap here or email us at customercare@weloveprints.co.uk with your full name, shipping address and order number so we can track down your order!

Tracking numbers become available the day your order is shipped. Please tap here or email us at customercare@weloveprints.co.uk to request your tracking number.

Received the wrong order? Missing prints? Don’t worry; we’ll get this sorted ASAP! Please tap here or email us at customercare@weloveprints.co.uk with your order number, shipping address and photo so we can fix any issues.

Please check your parcel during delivery and if it has been damaged in transit, please sign for visible damage.

If you are receiving a shipment outside of the UK there may be duties on top that may be billed to you after the shipment has been delivered. Please check your local customs site for further details. We Love Prints are not liable for any of these charges.

All of our prints and frames are made to order, therefore we are unable to offer refunds or exchanges. Please read our refund policy for full details.

If there is a design you would love to see on our website then email us at info@weloveprints.co.uk with the subject "Print Design Request" and send us a description of your design request. We keep track of all print requests and the most popular ones make it onto our website.