Refund policy

Time to Return

To return the items, you must return the complete order within 90 calendar days of your receipt. The product(s) must be in the same condition that you receive it; undamaged in any way and should be sent along with the packing slip. 

Request Returns Address

Please request a refund from our customer care team by sending an email to customercare@weloveprints.com and we will send you our returns address. In your email, please include: 

• The Reason for refund 
• Photos of products if damaged or defective 

Returns and Refunds T&Cs

• You, the buyer, will be responsible for paying the return postage fee. We would recommend the use of a tracked service as we cannot accept responsibility for items not received.

• Once the prints have been shipped, please kindly advise us of any tracking reference if available
 
• After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Please allow 5-7 working days for the funds to be returned to your account. We ask that you keep a record of the receipt for future reference.
 
• If the product is damaged in any way, or you have initiated the return after 90 calendar days have passed, you will not be eligible for a refund.

• Non-refundable Items: 

Personalised/customised orders are not eligible for refunds or returns. 

If anything is unclear or you have more questions please contact our customer support team at customerservice@weloveprints.co.uk